From
http://www.reghardware.co.uk/2007/03..._against_xbox/


MS faces lawsuit over alleged Xbox 360 disc damage


By Jan Libbenga [More by this author]5th March 2007 16:01 GMT


A European lawyer has threatened to initiate legal action against Microsoft in the light of complaints from 800 Xbox 360 customers that their discs have been scratched by the console's DVD drive.
Dutch lawyer Richard de Lange of De Lange, Peeters & Langereis Lawyers told Register Hardware: "I'll represent one dissatisfied customer to begin with, unless Microsoft will address the issue in due course." If not, de Lange may seek class-action status.
The scratching problem has been widely reported on the net, but customers continue to complain that Microsoft is ignoring the issue.
Microsoft says problems do occur when switching the unit's position from vertical to horizontal and vise versa while a disc is inserted and spinning. However, customers say the issue is rooted much more deeply.
Dutch consumer show Kassa recently investigated the problems and claimed that a piece of rubber normally found in DVD players is missing from Xbox 360 drives. Some users say that when they added a foam rubber pad opposite side to the laser from the disc spindle, damage was prevented.
In 2002, a similar fault surfaced with the first Xbox in Japan. Scratches were etched on the edge of the laser side of the disc, and were made when the DVD was placed on the drive tray.
A company called Zoozen recently introduced a disc scratch protection kit for the Xbox 360, which consists of soft foam pads which attach to the top of the optical drive tray.

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I had this problem at the start i got pads something like them of a different site. Easy to install and i dont get that roaring grinding sound as much when the disc is stopped quickly either. So if you are having disc scratching problems i would definatly recommend them thats if you dont want to wait for ms to fix the problem.....
For most of my games i have to tilt the xbox360 for them to load or else i get the unrecognisable disc or open tray thingy that was the main reason i got pads.I couldent send it back to ms cause i took xbox360 apart to update firmware on dvddrive thought that might fix my games not loading but dident.

Any links to which one you bought??

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My PDZ got pretty ****** from doing this! I should sue...

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I've only had it happen on 99 nights so I'm not that pissed off about it. If it happened on any of my other games I'd be pissed though as I play those games.

Ms need to fix this though and there is no excuse for it. I bought my console only a month or two ago so if they knew it was an issue they should have revised the console design within the first year because they are then making a profit on the console so can afford to incur the additional cost of about 50 cent to put rubber on the DVD drives.

I've had my drive spin erratically a good few times and I've never seen a drive act like that except for badly scratched discs but these are clean discs in my 360.

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Have terrible problems trying to load football manager it keeps coming up unplayable disc.